July 2009 Business Connection

More Member News…

Recently, the Chamber received an unsolicited letter from Mr. Gary French, a visitor to our area from Livingston, Texas.  Seems he had a problem with a broken window in his RV and needed immediate replacement and repair.  He was lucky enough to not only be here in the Kelso-Longview area, but also to come in contact with Twin City Glass, a long time Chamber of Commerce member business.  Here’s his letter:

Read letters below…

Kudos to Twin City Glass!  When it comes to customer service, you really do “get it.”

Received June 5, 2009

To Twin City Glass:

I am sending you copies of these 2 letters I mailed out.  You folks are great and I hope these letters might generate some business in your future.

Thank you again for wonderful service.

Sincerely,
Gary French

To Longview Chamber of Commerce

I just wanted to let someone here in Longview know what a treasure you have in Twin City Glass on Vandercook Way.

I live in an RV and had a window broken.  In 2 days they had it replaced and I was on my way!  Businesses in Seattle had told me it would be 3 to 8 weeks.

Twin City Glass is a real asset to Longview.

Sincerely,
Gary French

Dear Good Sam:

Recently I had a window broken in my 5th wheel.  Since we are full-timers, it was difficult to leave our “home” anywhere to have this window replaced.  After shopping around the Seattle area and being told it would take 3 to 8 weeks to fix – cut and temper this glass.  This was unacceptable.  Since we were headed to Longview, Washington, a gentleman in Seattle suggested we call Twin City Glass in Longview.

We called them on Wednesday.  They told me to stop in when I arrived on Thursday.  The window was measured and a temporary piece of plexiglas was installed in 1 hour.  On Friday they called and said the glass was ready.  By 3:30, the window was replaced and we still had 2 days left before we left.

Twin City truly went the extra mile for me and I highly recommend them to all our friends.  RVers and homeowners.  Service like this is heartwarming and a pleasure to find.

Sincerely,
Gary French